Privacy Policy

Baba Ravigiri Arogya Hospital (“we”, “our”, “us”) operates the website babaravigiriarogyahospital.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

When you place an order or use our website, we may collect the following information: • Full name and mobile number • Email address (optional) • Delivery address (house number, street, city, state, pincode) • Order history and product preferences • Device information and browser type (collected automatically) • IP address and approximate location

2. How We Use Your Information

We use your personal information to: • Process and deliver your orders • Send order confirmation and shipping updates via WhatsApp • Respond to your queries and provide customer support • Send reminders about items left in your cart (with your consent) • Improve our website and product offerings • Comply with legal obligations under Indian law

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with: • Delhivery (our shipping partner) — to deliver your orders • Payment gateway providers — to process secure payments • Legal authorities — if required by law or court order All third-party partners are bound by confidentiality agreements.

4. Data Storage & Security

Your data is stored securely on encrypted servers hosted on MongoDB Atlas (cloud database). We implement industry-standard security measures including SSL encryption, secure authentication, and regular security audits to protect your information from unauthorized access.

5. WhatsApp Communications

By providing your mobile number at checkout, you consent to receive order-related messages on WhatsApp including order confirmation, payment reminders, and shipping updates. You may opt out by contacting us at +91 97398 14816.

6. Cookies

Our website uses cookies and local storage to: • Remember your cart items and wishlist • Store your language preference • Improve website performance You can disable cookies in your browser settings, but this may affect website functionality.

7. Data Retention

We retain your personal data only as long as necessary: • Order data: 7 years (as required under GST/tax laws) • Customer account data: Until you request deletion, plus 1 year • Payment data: Not stored by us — processed and retained by Razorpay • Website logs and analytics: 90 days After the retention period, your data is securely deleted or anonymised.

8. Your Rights (DPDP Act 2023)

Under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, you have the right to: • Access the personal data we hold about you • Request correction of inaccurate or incomplete data • Request deletion/erasure of your personal data • Withdraw consent for marketing communications at any time • Nominate another person to exercise rights on your behalf • File a complaint with the Data Protection Board of India To exercise any of these rights, contact our Grievance Officer (details below).

9. Grievance Redressal Officer

In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines) Rules, 2021, we have appointed a Grievance Officer: Name: Meghana B D Phone: +91 82177 72808 Email: contact@babaravigiriarogya.com Address: Building No 64 & 75/1, Thanisandra Main Road, Balaji Layout, Chokkanahalli, Bengaluru, Karnataka 560064 We will acknowledge your grievance within 48 hours and resolve it within 30 days of receipt.

10. Cross-Border Data Transfer

Your data may be stored on servers located outside India (MongoDB Atlas cloud infrastructure). By using our website, you consent to such transfer. We ensure all data processors maintain adequate security standards equivalent to Indian data protection requirements.

11. Children's Privacy

Our website is not directed to children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related questions or concerns, please contact: Baba Ravigiri Arogya Hospital Building No 64 & 75/1, Thanisandra Main Road, Balaji Layout, Chokkanahalli, Bengaluru, Karnataka 560064 Phone: +91 97398 14816 Email: contact@babaravigiriarogya.com