Legal

Refund & Return Policy

Last updated: June 2026

At Baba Ravigiri Arogya Hospital, we take pride in the quality of our Ayurvedic products. If you are not completely satisfied with your purchase, we are here to help.

✅

Damaged / Wrong Product

Full refund or replacement

⏱️

Refund Timeline

5–7 business days

📦

Return Window

7 days from delivery

1. Eligible for Return / Refund

You are eligible for a return or refund if: • The product received is damaged, broken, or leaking • The product received is different from what you ordered (wrong item) • The product is expired at the time of delivery • The package was not delivered but marked as delivered In the above cases, you will receive either a full refund or a free replacement, as per your preference.

2. Not Eligible for Return / Refund

The following are NOT eligible for return or refund: • Products that have been opened, used, or consumed • Products damaged due to misuse or improper storage • Orders where the customer provided an incorrect delivery address • Products purchased during clearance or special discount sales (unless damaged) • Requests raised after 7 days from the date of delivery

3. How to Raise a Return / Refund Request

To raise a return or refund request: Step 1: Contact us within 7 days of delivery via: • WhatsApp: +91 97398 14816 • Email: contact@babaravigiriarogya.com Step 2: Share the following details: • Your Order ID (e.g., BRG-XXXXXX) • Your mobile number used at checkout • Photos of the damaged / wrong product • A brief description of the issue Step 3: Our team will review your request within 1–2 business days and approve the return or initiate the refund.

4. Cancellation Refund

If you cancel your order before it is shipped: • You will receive a full refund of the amount paid. • Refund will be credited to your original payment method. • Processing time: 5–7 business days. To cancel your order, visit /cancel-order or call +91 97398 14816.

5. Refund Process & Timeline

Once your return or cancellation is approved: • Refunds are processed to the original payment method used at checkout. • Bank transfers / UPI refunds: 5–7 business days • Credit / Debit card refunds: 5–10 business days (depending on your bank) You will receive a WhatsApp confirmation once the refund is initiated.

6. Replacement Policy

If you prefer a replacement instead of a refund for a damaged or wrong product: • We will ship the replacement free of charge. • Replacement is dispatched within 2–3 business days of approval. • You do not need to return the damaged product for replacements (photo proof is sufficient for most cases).

7. Contact for Refund Queries

For any refund or return related queries, please contact: Phone / WhatsApp: +91 97398 14816 Email: contact@babaravigiriarogya.com Hours: Monday – Sunday, 8:00 AM – 8:00 PM Baba Ravigiri Arogya Hospital Building No 64 & 75/1, Thanisandra Main Road, Balaji Layout, Chokkanahalli, Bengaluru, Karnataka 560064